This privacy policy defines how Innovana Infrastructure Ltd. (also referred to as “We”, “Us”, “Our” or “Innovana Infrastructure” ) collects, stores, uses and manages the information provided by the client (also referred to as “You”, “User”, or “Your”).
IT IS OUR RESPONSIBILITY TO PROTECT PERSONAL INFORMATION OF OUR CLIENTS, AND WE TAKE THIS RESPONSIBILITY VERY SERIOUSLY.
This is the reason we are committed to preserving the privacy of our user’s data by complying with these policies. This policy also mentions your rights with respect to your data and how to contact us in case of any queries. We have the right to update or make changes to our privacy policy, solely at our discretion and it is the responsibility of the users to check this section regularly to stay informed about the changes.
This privacy policy is applicable on the users choosing to use our website, subscribing to our newsletter and services or requesting information on chat support services (which can be together called as “services”).
The reason for drafting this policy is to offer assurance to our users that all the information they provide us through different modes shall not be misused, rented or sold to any third party under any circumstances by any means.
This policy however, DOES NOT apply to the information that the client provides to, or that may be collected by any broker/real estate agent or aggregators like different housing search websites based on social networking that is done for the purpose of their services. We thereby, want to encourage you to directly search for your home, without the intervention of a broker or an agent.
We request you to go through these policies and make sure that you agree with these before you start using our services. We will assume that you agree with these policies if you choose to continue using our website or services.
Information Collected and How We Use it-
Personally Identifiable Information(“PII”)- Personally Identifiable Information is the information that can identify an individual through the data provided by the client or from the information we may have access to. We shall collect personal information from users in different ways that may include but are not limited to when the user visits our website, subscribes to our newsletter, fill out a contact form, fill out a survey or through other services, activities or features available on our website.
To access our various services, users may be asked to provide (as appropriate) name, email address, mailing address and phone number. Users have an option of visiting our website anonymously and can refuse to provide their personal identification information, however, that may prevent them from using certain site related activities.
How do we use it?
The information collected from the clients is used for the purpose of improving the content on our website, updating the user with the information requested by them, getting in touch with the users for marketing purposes or delivering our newsletter. This information is not shared with, rented or sold to any third party organizations.
Non Personally Identifiable Information (Non- PII)- This is the information collected by the system when you visit our website using your laptop, phone, computer or tablet. This information under no way can personally identify a user. The non personally identifiable information collected by us is-
- Device manufacturer, model and build information
- Operating system, OS version and language
- User behavior on the website
We may collect this information about the users everytime they interact with our website and use a third-party Google analytics to anonymously collect the data regarding your various activities within our website.
How is this information collected?
Cookies
Cookies are known as the minor files that are transferred to your computer/device when you use our website for the very first time. The information that we collect using these cookies is processed by us for the purposes of analysing different trends and traffic. This data is generally collected on the basis of “implied consent”, wherein it is assumed that by using our website, you accept our terms of usage until you choose to do otherwise. You can easily opt out of sharing your information through cookies, by changing your browser settings to “do not accept cookies”, browsing in anonymous mode or by not using our website.
Our website may also contain ads or links to various third party sites and services that may use third party tools. The privacy policy of these sites may be different from us and we are not responsible for their compliance with their policies. Cookies may also use certain third party tools to collect user information.
External Tools
We may also use some other tools to collect information and data about the user interaction and their behavior. These tools may include-
Email Marketing Tool - We may track the promotionals emails sent to the users to analyse the response that is generated from the emails. We may also track the opening rate of the email in order to analyse the click rates and use this information to improve user engagement in the future. We may use different email marketing tools like Mailchimp etc and those tools shall be governed by their own policy of privacy.
Social plugins - Our website may contain links to different social media platforms like Google Plus, LinkedIn, Facebook, or Twitter etc for the purpose of increasing user engagement and our social visibility. If you click on any of these social media links on our website, they may be able to collect, use and share your data, on the basis of their respective privacy policies, for which we shall not be liable in any way.
How do we use this information?
The data that is collected when a user chooses to indulge in our website is used and processed by us for the purpose of offering-
- Personalized services
- Enhanced security of Data
- Better user engagement
- Enhanced performance
We may also use this information for statistical analysis.
Modes of Correspondence
When users provide their email address or any other link for contact, it is implied that you are agreeing to receive emails from us. We will only send out promotional emails or newsletters to the users who have subscribed to our mailing list. We do not believe in SPAMMING our users hence, we do not send out a lot of emails. Users can easily manage their email preferences if they choose not to receive marketing and promotional emails from us, by simply clicking on the “unsubscribe” link at the bottom of our emails. However, we will still be able to send you certain administrative, service or legal policies.
Protecting User Information
Innovana Infrastructure adopts appropriate measures for data collection, storage, processing and securing information of our users and the data stored on our website to protect against unauthorized access, disclosure, modification or destruction.
For the purpose of safeguarding our user’s information, the exchange of information between the user and our website is done over a SSL secure communication channel.
How We Share User Information
Under no circumstances whatsoever, we never sell, trade or rent user’s personally identifiable information with any third parties. We may however share generic aggregated information about demographics that are not directly linked to any user; with our business partners, subsidiaries, advertisers and trusted affiliates for the purposes already mentioned above.
We collect, store and use your data for our internal purposes and service delivery, that are entirely covered by the law.
We may use your data to-
- Offer the services requested.
- Communicate with you using notifications, email or other contact information that you have provided.
- Enhance the user experience on the website.
- Improve our services.
- Verify the legitimacy of the user.
- Conduct internal research and data analysis.
- Enforce our terms and conditions.
- Deliver requisite data to the third parties that helps us enable our services.
We do not share, rent or sell your personal data to third parties, except where-
- Your consent has been obtained explicitly.
- It is made mandatory by the law.
- A third-party is a collaborator or part of Innovana Infrastructure.
- To provide the required data to third-party that helps us in delivering our services.
Security of Your Data
For us, it is of utmost importance that we keep your personal data highly secure and for this reason we are committed to take up every measure necessary to protect your personal data. Our security team has put in place stringent security measures using strong administrative, physical and technical safeguards that will guarantee that only the authorized persons are allowed to access your data at Innovana Infrastructure.
However so, if we ever discover that there has been a breach in your data security, we will be responsible for informing the users as well as the local authorities about the same, immediately or within 72 hours.
What Users Can Do?
As our client, you have complete control and it is you who chooses which information to provide us and if you want us to use your data or not. At any time, a user can choose-
- Not to share information with us by simply not filling out the contact form and not using our chat support.
- To unsubscribe from our mailing list and notifications to stop receiving any kind of communication from our side.
- To change your consent, provided earlier for specific usage of your data.
- To entirely stop using our website or any other services if you do not agree with the privacy policies mentioned here.
- To contact us if you have any query regarding our privacy policy on sumit@innovanainfrastructure.com.
Your Acceptance of our Policies-
By continuing to use this website, the users indicate their acceptance of our privacy policy that may be modified as and when necessary. We advise the users not to use this site if they do not agree to our policies of privacy.
Contact Us-
If you have any questions about our practices and policies or you have any important suggestions for us, please contact us at info@innovanainfrastructure.com